Help, and who owns which problem
Short answer first. If the problem involves money, a parcel or an order, it belongs to OrientDig and you need your account or its help centre. If the problem is that you cannot find something, or you are not sure what a page means, that is what this guide is for.
We are a partner of the agent, not the agent. We have no access to any OrientDig system, cannot see your orders, and cannot change or refund anything.
The official help centre, and which parts to use
The help centre is duo into seven sections, with three pinned articles at the top covering password recovery, payment methods, and registering and activating an account. Section names below are copied from the page on 4 August 2026.
- User Instructions covers how ordering works. Start here if you have not ordered before.
- Shipping and delivery covers routes, charges, packaging and customs. This is the section most first orders need.
- After-sales Service covers returns, refunds and things arriving wrong.
- Account Assets covers balance, top up and payment questions.
- Types of services, Affiliate System and Business cooperation and more are for the rest.
Its internal links are handled in the browser rather than as ordinary page addresses, so we link to the index and let you pick a section rather than guessing at addresses that may not exist.
What we can and cannot do
Stated plainly so nobody waits on an answer we are not able to give.
Write to us about
- A page here that is wrong, out of date or unclear.
- A search that will not work after you have tried the method.
- A link on this site that is broken or points somewhere odd.
- A correction, with a source. We publish corrections on the updates page.
Go to OrientDig about
- Anything to do with an order, a payment or a refund.
- Where a parcel is, or what a courier has done with it.
- Warehouse photographs, storage and what ships together.
- Account access, verification and balances.
Frequently asked questions
Frequently asked questions
The ten questions we are asked most often about searching and ordering. Where an answer quotes OrientDig, it says so and gives the date we checked it.
Do I need an OrientDig account just to search?
No. You can browse a listings site, search a marketplace and run the official freight estimator without signing in. An account is needed once you want the DIY order form: requesting that page while signed out lands on a log in screen with a register tab.
Why does typing the English product name return nothing?
Because Chinese listing titles are keyword strings written for Chinese searchers. Very few contain English words, and the ones that do are usually model numbers. Build the phrase from a category noun plus a cut plus a colour instead. The builder on the search page assembles it and explains each part.
A card on the Orientdig Spreadsheet links to a dead listing. Is it broken?
No. Marketplace listings are taken down constantly and a card can outlive the listing it points at. Treat the card as a description rather than an address: you still have a photograph and a platform, which is enough to search again.
Can I search by uploading a photo?
On the marketplace apps, yes, and that is where we tested it. The OrientDig search bar also has an image button beside submit, but we have not tested what it accepts, so we do not describe its behaviour. The photo route is on the search page.
Which marketplace should I search first?
Taobao for almost everything, and always for clothing and footwear. Weidian when the item comes from a small independent shop, where you are better off finding the shop first. 1688 for wholesale quantities. JD for electronics and brand stores. OrientDig names all four on its home page.
How do I know two listings are the same item?
Compare the hardware and stitching, then the measurement table in centimetres, then any buyer photographs. If two of those three disagree with your reference picture, it is a different item.
How much will shipping cost?
We do not publish freight figures, because they are set by couriers and change. Use the official estimator: it takes a destination, a weight in grams and the three box dimensions. Its own page notes that non-proprietary lines are run by third-party logistics providers who adjust prices to market conditions.
How long does an order take?
OrientDig publishes two figures on its home page, and they are the only two we repeat. It says orders are typically fulfilled within 24 hours of payment, and that the package is sent out within 3 to 5 working days after you settle international freight. What happens between those two points depends on the seller and on when you decide to ship.
Can I return something?
The official Q and A says you can contact your order agent for a return or exchange after placing an order and before the item leaves the warehouse for international shipment. That window is the practical one, because after it a return means shipping the item back across the world.
Can you look at my order for me?
No, and this is worth being blunt about. We are a guide with no access to any OrientDig system. We cannot see orders, change them, chase parcels or issue refunds. Anything involving money or a specific parcel goes to OrientDig through your account or its help centre.
Official places to go
All three open on orientdig.com rather than here.
The help centre index
Seven sections plus three pinned articles. Shipping and delivery is the one most first orders need.
Open the help centre
The freight estimator
Destination, weight in grams and three dimensions. No account needed.
Open the estimator
The official beginner guide
Covers the account and the order form, which is the part this guide deliberately leaves to them.
Open orientdig.comGetting hold of us
One address, read by the people who write these pages. We answer questions about this guide and corrections to it. We cannot help with orders, and an email about a parcel will only delay you.
Corrections are welcome and we would rather have them than not. If something here is wrong, tell us what and why, and if you have a source, include it. Anything we change gets logged.
The jargon you will meet, decoded
QC is the photo set the warehouse takes once your parcel lands. The wording OrientDig uses for it on its home page is worth reading slowly, because it bounds the whole thing: pictures to check appearance and accessories. Appearance. Accessories. Not whether it works, and not whether it fits you.
Then there is GL and RL, which forum posts throw around as if the operator used them. It does not. We went through the OrientDig home page, the DIY order page, the estimator and the help centre, and neither abbreviation turns up on any of them. The estimator asks you to pick a shipping method from its own list instead. So when a forum post tells you to take GL, it is using a label the operator does not use, and you will have to translate it back into whatever the estimator calls that route.
Two more worth knowing before you search. A listing is the single product page you paste; a shop is the seller that owns it, and the two have separate reputations. Consolidation is several stored items leaving as one parcel, which is the thing that makes the storage window worth using.
